Question:
Are dealerships responsible for replacing seatbelts in a car if they quit working?
ncgirl
2006-02-03 11:06:18 UTC
Are dealerships responsible for replacing seatbelts in a car if they quit working?
Four answers:
2006-02-05 07:28:18 UTC
I dont know for sure, but I seem to remember cars in the past having a lifetime warranty on seatbelts as part of a NTSB safety rule. Kinda like recalls, it is fixed for free no matter how old the vehicle. But if it is something like a coin trapped inside, then it would be your responibility. Check with the dealership anyways. As for the comment above, most dealerships are authorized a certain budget amount per month to pay for expired warranty claims for customer relations purposes. It is usually a small amount so they do not advertise it and they are very conservative with their spending. If you have to pay for it, complaining to the customer service number of the manufacturer can sometimes get you a partial payment from the company. After all they would rather pay 50 bucks than have you badmouth them to everyone you know.
usedcarwise
2006-02-04 06:21:09 UTC
Hi ncgirl,



Cuco and jazz are correct, if it's under warranty then the manufactuer is responsible for correcting any defects thru one of their dealerships.



How ever, if it's a late model vehicle that the warranty recently expired, you may have a chance at getting them to repair none the less.



Because it's such a safety issue, they may be willing to repair or replace if it's deemed a defect and not caused by abuse.



You should speak with the service manager of a local dealership about the issue, ask him or her if they will contact the manufactuer on your behalf for assistance.



If they are unwilling to help you should contact the manufacturer your self by calling their toll free number, ask to be speak with a consumer rep and explain the situation.



Manufactuers will sometimes help a consumer whith such issues, even after the warranty has expired (I Know--I was a service manager for 20 years)but it depends on each unique situation.



Never hurts to ask--I've included a link in the resource box for phone numbers



Jerry

http://www.usedcarwise.com
Cuco
2006-02-03 11:09:22 UTC
if it's under warranty they are responsible. Any items out side of their warranty then would be the responsability of the client.
JazzSinger
2006-02-03 11:08:40 UTC
Only if the car is still under warranty.


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